Our People

At the helm of The Heron Group is Robert Francis. He has spent 20 years of his 35-year property management career amassing successes in the self storage industry.

Bob holds the designation of a Certified Property Manager from the Institute of Real Estate Management. He is a Florida-licensed Real Estate Broker, served as Chair of the Self Storage Association in 2008 and is an instructor in the Self Storage Association’s MCC program and a frequent contributor to industry publications and periodicals—he has been published dozens of times.

Bob is one of the more active educators in self storage and has taught classes all over the country. He specializes in teaching underwriting courses and is a member of the senior education staff for the SSA. He was also one of the original developers of the self storage investor course. He headed the annual FOCUS expenses reports for five years.

As the well-regarded skipper of The Heron Group, Bob educates, supervises, and/or networks with dozens of consultants, vendors and staff who assist him in improving clients’ bottom lines.